Frequently Asked Questions
Everything you need to know about bringing the island home.
What materials are used in Island Living furniture?
We prioritize sustainable, high-quality natural materials including solid teak, premium rattan, sustainably sourced mahogany, and hand-woven seagrass to ensure durability and a timeless aesthetic.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days depending on your location. Large furniture items requiring white-glove delivery may take 2-3 weeks to ensure safe handling.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. For inquiries regarding shipping to other regions, please contact our concierge team for a custom freight quote.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How do I care for my natural rattan products?
To maintain the beauty of rattan, avoid direct sunlight for extended periods and wipe clean with a soft, slightly damp cloth. We recommend using a furniture wax once a year to keep the fibers hydrated.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for qualifying furniture purchases.